How do I place an order?

• Browse our products and add your favorites to your cart. Proceed to checkout and either create an account for a faster experience or enter your billing and shipping information as a guest.

Do you have a minimum order amount?

• No, there is no minimum order amount required.

Will I receive confirmation emails?

• Yes, you will receive two emails: the first confirming your order and the second notifying you when your order ships, including a tracking number.

Payment

What payment methods do you accept?

• We accept all major credit and debit cards, as well as Apple Pay.

Shipping

How much does shipping cost?

• Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

How long will it take to receive my order?

• Shipping times depend on the method chosen at checkout and our processing time. Contact us for expedited shipping options if you have a specific deadline.

Do you offer international shipping?

• Yes, we offer international shipping. Contact us for rates and estimated delivery times.

Can I track my order?

• Yes, you will receive a tracking number in your order shipment confirmation email.

Returns and Exchanges

What is your return and exchange policy?

• Our policy varies depending on the product and reason for return. Contact customer service for details on our return window, accepted reasons, and the return process.

Account

How do I create an account?

• Click "Log In" and then "Create Account" to set up a new account.

What are the benefits of having an account?

• With an account, you can store your billing and shipping information for faster checkout, track your order history, and receive a 20% discount on your first order.

Products

What materials are your products made from?

• Our tumblers are crafted from double-walled stainless steel. For information on other products, contact us directly.

Can your products go in the dishwasher?

• We recommend against dishwashing, especially for our colored printed tumblers. Check the product descriptions or contact customer service for care instructions on other items.

What customization options do you offer?

• We offer engraving for personalization. Provide detailed notes at checkout for fonts, text, or logos. We use the exact logo you provide and cannot accept exchanges for inappropriate artwork.

Customer Service

How can I contact customer service?

• Reach out via email at support@theauchshop.com or by phone at 913-788-1614.

What are your customer service hours?

• Contact us via email or phone to inquire about our operating hours.

Additional Information

• We can expedite processing times if you contact us directly about your order.
• We stand behind our products. If there's an issue with quality or accuracy due to our error, we will replace the item free of charge.