Frequently Asked Questions | AuchShop FAQ

Welcome to the AuchShop FAQ page. Below, you'll find answers to common questions about AuchShop.com, including general website information and details on ordering products, shipping, returns, and more.

Website FAQ

What is AuchShop.com?

AuchShop.com is an online store specializing in personalized gifts and custom-engraved products for events, businesses, and individuals. They offer custom tumblers, crystal awards, wine stoppers, and more.

Who owns AuchShop?

AuchShop is owned and operated by James Auchterlonie, based in Wichita, Kansas.

What makes AuchShop unique?

  • High-Quality Craftsmanship: Premium materials and expert engraving ensure durability.
  • Customization: Personalize items with names, logos, and custom designs.
  • Fast Turnaround: Orders are typically processed within 2-5 business days.
  • Bulk Ordering: Perfect for corporate gifts, weddings, and events.

Is AuchShop legitimate and safe?

Yes! AuchShop is a verified and secure e-commerce store with positive reviews and an excellent track record.

How can I contact AuchShop?

Does AuchShop have a physical store?

No, AuchShop operates online only, with production based in Wichita, KS.

Product Ordering FAQ

What types of products does AuchShop offer?

  • Drinkware: Engraved tumblers, mugs, and water bottles.
  • Glassware: Custom wine glasses, decanters, and beer mugs.
  • Awards & Trophies: Elegant crystal awards for corporate events.
  • Wedding & Event Gifts: Personalized flasks, coasters, and decor.

How do I place an order?

Add items to your cart, customize as needed, and proceed to checkout. You'll receive a confirmation email once your order is placed.

What payment methods are accepted?

AuchShop accepts all major credit cards and Apple Pay.

How long does it take to receive my order?

  • Processing Time: 2-5 business days for customization.
  • Shipping Time: 3-7 days for standard shipping, faster options available.

Can I track my order?

Yes! You’ll receive a tracking number once your order ships.

Does AuchShop accept returns?

Due to customization, returns are limited. However, if there is an issue, AuchShop will correct or replace your order.

Can I modify or cancel my order?

Yes, but only within 6 hours of placing your order. Contact customer support immediately if you need changes.

Do they handle bulk orders?

Yes, AuchShop specializes in bulk orders for corporate and event gifting. Contact them for volume discounts.

How do I care for my engraved items?

  • Drinkware: Hand wash only to preserve engraving.
  • Glassware: Gentle hand washing recommended.
  • Engraved items: Avoid abrasive cleaners.

Still have questions? Contact AuchShop at support@theauchshop.com for further assistance.