Product FAQ

Product FAQ

Find answers to our most commonly asked questions about our custom products

Awards

We offer crystal trophies, engraved plaques, and personalized medals, all customizable to suit your needs.

Yes, you can select from our range of designs or provide your own for a unique award. Our team can assist in creating a design that fits your event or brand.

After ordering, provide the recipient’s name and achievement details. We use precision laser technology to engrave crystal trophies and plaques, ensuring a clear, lasting finish.

Yes, we offer rush order services for an additional fee. Contact our customer service team to confirm availability based on your timeline.

Prices start at $50 for basic engraved plaques and go up to $500 for premium crystal trophies, depending on material, size, and customization.

Glassware

Our glassware includes decanters and wine glasses, both made from high-quality clear glass and available for engraving.

Decanters come in sizes ranging from 750 ml to 1500 ml, suitable for wine and spirits.

We offer stemless wine glasses in standard sizes with a classic tulip shape or a modern straight-sided design, all in clear glass.

Yes, all our glassware is made from high-quality, lead-free clear glass for safety and durability.

We use precision laser technology to engrave your chosen design, name, or message onto decanters and wine glasses, ensuring a detailed and permanent result.

Yes, we offer sets pairing decanters with wine glasses, perfect for gifts or a cohesive bar setup.

No, there is no minimum order quantity for personalized decanters or wine glasses.

Hand-wash with mild soap and water, avoiding abrasive cleaners. Do not place in the microwave or freezer to protect the engraving.

Travel Mugs

Our travel mugs are crafted from high-quality stainless steel for durability and temperature retention.

Travel mugs come in 12 oz., 16 oz., and 20 oz. sizes to meet various needs.

Yes, you can personalize travel mugs with text or images using methods like laser etching or printing. Contact us for available options.

All our travel mugs are insulated to keep drinks hot or cold and feature leak-proof caps for convenience.

We provide a 1-year warranty against manufacturing defects. Contact customer service for assistance with defective items; returns are accepted within 30 days per our policy.

Flasks

Flasks are made from premium stainless steel, ensuring durability and rust resistance.

We offer flasks in 6 oz., 8 oz., and 12 oz. capacities.

Yes, choose from classic cylindrical or modern sleek designs, all customizable.

We personalize flasks using laser etching or printing for a precise, lasting finish on the stainless steel surface.

Yes, we offer gift boxes or velvet pouches, ideal for presenting flasks as gifts.

Barware

Our barware includes coasters and bottle stoppers, designed to enhance your bar experience.

Coasters are available in clear glass (with engraving) or other materials like cork, and bottle stoppers are typically metal or silicone.

Yes, glass coasters can be engraved with personalized designs. Other materials may use different personalization methods like printing.

Yes, we occasionally offer limited edition or holiday-themed items like coasters. Check our website or newsletter for updates.